Loading ...Bank America denied me access to my account this week ,I went to the nearest Branch and it was closed….empty…So I found another.
They said I had to change my password to one they issued to me …and I had to use my cell phone to access my account.WHAT !.I been there for thirty years ..the password was working fine.They said it was for my protection that they make this change .I spent 2hours in their office and they failed to get me back on line telling me to try again after 24 hours. I went back the next day AFTER I wrote myself a check removing 99% of the cash from the account .They had a black guy there now and he was their computer guru.I told him I wanted to access my account from any computer I had and I wanted to choose my password.After two hours of discussion He consented to get me back on line following a procedure whereby they would sent me a text to my cell phone with a new password that would get me back on line where I could re access my account with my password of my choosing .I noticed that every time I had let my cash balance build up that at a certain point they found a way to deny access to my cash ….I wasent having them dictate to me a change in password that left them in control of it. They were doing it for MY PROTECTION .Meanwhile I tried to reset the password ,they insisted to mail a password to my cell phone which was only good for ten minutes before it stopped working.I change it 5 time and couldent get it done in time..Then they said I couldent use any of the passwords I previously used ..I was running out of passwords until I finally raise some hell with them.I wasent going to use their password or give them what they wanted to restrict my access to my cell phone only ..They apparently monitored my cash balance and when it reached a certain point tried to DENY me access to it. This happened before ,now im on to them…I got it fixed after I removed the cash by writting myself a check and deposited it to another Bank….SCUm bags ..Make sure you have a debt or credit card ,check writting on every account to insure ACCESS to yiur money…. DIGITAL only gives them control of YOUR MONEY and when you can access it..STOP IT..BY the way all banks in my area have closed their LOBBYS ,so you cant talk to any one to fix a problem .Keep your access open !