It sounds like Ororeef is dealing with the “Real ID” requirements the Feds require now. You have to prove your citizenship by birth certificate, show SS account card, and prove local residence by bank statement mailing, etc. And the bureaucrats behind the desks love to say ‘NO’ if everything is not to their perfection.
In Hawaii, all that crap is required for the Drivers License, and you get a gold star on your license if it is your “Real ID” also. You can alternatively get a State “Real ID” if you do not have a drivers license, but you cannot have both.